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Monday, June 20, 2022

Kudos to Swytch Bike customer service

 We bought and installed our Swytch bike in December 2020 which meant it was well out of warranty when one day in the middle of our ride, the battery pack stopped delivering power, I didn't actually expect them to grant us a repair. Yet when I contacted their customer service, they readily provided a new Tour battery. That battery worked for exactly one ride, and then the battery stopped providing power again.

This time, they scheduled a video call to diagnose the problem. After the diagnosis of a bad controller, they declared that this was a bad battery pack, but they had no more battery packs to give us, so this time, they sent us two Pro packs, each with a range of approximately 30 miles, so together they would provide 60 miles of range, at the inconvenience of having to cycle between the batteries to charge.

To my surprise, the Pro pack actually seemed to provide the motor with more kick, and while swapping between batteries is not ideal, the lighter single pack meant that it's more practical for use around town or for commuting, etc. I installed a rack on the bike so that a second battery can be carried.

One of my biggest concerns with buying a Swytch kit was the potential lack of customer service. These folks proved my concerns unfounded. I'll heartily recommend the kit for anyone!

1 comment:

G C said...

I installed this on an old 10 speed road bike, and have been quite happy with the results. Plenty of power and good range. Also recommended.