“I am sorry, sir, but we have no record of your reservation
of an e-bike.” My heart sank in despair. I'd pre-arranged the reservation, but
for whatever reason, the system had hiccuped and placed my reservation as
happening on January 1st, 1970. Clearly I needed to check the e-mail
more carefully. “Why do you reserve an e-bike for this long anyway? You should
just buy one if you need it for so long.” “And sell it when I leave? Where am I
going to find time for that?! You're not allowed to bring ebike batteries on
the plane!” I was now outraged. The service representative clearly didn't want
to help and was trying to blame me for my predicament. Reluctantly, he pulled
up his computer and then made a few phone calls. “You can go to the Zurich
Hauptbahnof. They have a bike there.”
It had been a long day. First, the United Airlines agent had
charged us for 2 bikes when we flew from San Francisco, even though our triplet
should have counted as one bike. Secondly, we'd arrived at Zurich, cleared
customs with our bike, only to discover that we had arrived during lunch hour,
so the Holiday Inn Express Zurich Airport shuttle wasn't going to pick us up
for an hour. A taxi ride would have worked, but no taxi would take our large
amount of luggage.
Thinking that Xiaoqin's e-bike had been taken care of, I
started by assembling the triplet, and then took the shuttle to the airport's
ebike reservation desk to try to pick up the bike. That was when the bombshell
had exploded. Now it was 4:00pm and I was under time pressure since rental
offices could start closing soon. The young service rep sold me a ticket for
the Hauptbahnof, and told me to look for “lost and found” at the main train
station to pick up my rental bike.
The folks at the main train station were much more competent.
They showed me the e-bike that was reserved for me, but I noted that it was the
wrong sized, since I needed a small. This started a sequence of reactions where
they first searched for a bike, and then tried calling a customer to see if he
could take a Medium instead of a Small, and then finally located a small sized
bike in Winterthur, another city away. They called to make sure that they
indeed had the bike in stock, and then sold me another ticket.
By the time I arrived at Winterthur it was 5pm, but the
ticket office for rental bikes turned out to be the same as the Swiss train
reservation center, so I had to take a number and wait. When my turn came, I
agent stared once again nonplussed at the reservation, but fortunately decided
to go ahead with my irrational long term ebike reservation and printed a
contract and had me sign it. I asked if I could return the ebike at the Zurich
Airport and the answer was “no. You have to return it here.” I was told to go
to the rental station which was at the end of the station. There, I showed the
contract, and I was handed an e-bike, along with a tiny pannier that held the
charger. I asked for some brief instruction on how to ride the bike, and was
taught that the mode button selected how much assist to get, and there was a
special button for “walk mode.” I asked how long the range of the battery was,
and was told that the limit was 1000km. It was quite clear to me that no e-bike
battery could last 1000km even on a good day, so I just smiled and assumed that
it was a mileage limit on my contract.
I'd programmed the location of the hotel onto my Garmin Fenix
5X, so now it was time to show its colors as I rode back to the hotel 24km away.
The nice thing about being this far North was that even at the late hour I had
plenty of light to ride with. The beauty of the Swiss country-side was obvious
even in my jet-lagged and distressed state, where I was missing turns and ended
up doing a loop around the train station before locking onto the Garmin route
and riding out of the city onto Swiss Bike Route #5.
The ebike was a Flyer City-Bike, a low-end bike not intended
for performance with a Panasonic BB motor detecting torque and a 540Wh battery
as support. Maximum speed with assist was 26kph, with a Shimano Nexus rear
internal gear'd rear hub with 8-speeds controlled by a twist shifter mounted on
the right. The brakes were hydraulic Magura V-style brakes which had the job of
controlling the 50+ pound bike on flats and descents, but they turned out to be
more than equal to the job. The bike came with fenders, a kick-stand, and a
Pletscher rear rack. The tires were the usual European “trekking” bike tires
with 26” wheels and a fairly wide footprint (1.75”), but since it was an
e-bike, I didn't find the Marathon-Plus e-bike series tires to be
objectionable. The bike rode surprisingly well, very similar to Xiaoqin's
Cheviot, and with the electric assist, could accelerate decently on the flat.
Uphill, the motor would lug, causing me to slow down to about 15 or 12kph
depending on the grade. In my jet-lagged state, I took more than a few wrong
turns before getting back to the hotel around 6:30pm. I was so tired I don't
even remember what I had for dinner. We took the kids to the playground and
then gave them a bath and put them to bed. I slept the sleep of the tired.
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